Contact information

 

Company Information

This website is operated by Lux. Our platform is dedicated to serving customers across Canada. All orders placed through this website are processed and shipped with the goal of providing a smooth, reliable, and customer-focused online shopping experience tailored specifically to the Canadian market.

1. Business Identity

2. Registered Address (Administrative Office)

2210 Bank Street 1034
Ottawa, ON K1V 1J5
Canada

⚠️ Important Notice Regarding Returns

The registered address listed above is for administrative purposes only and is NOT a return address.

Returns sent to our Ottawa office without prior authorization may not be received or processed. All returns must be initiated by contacting our customer service team at info@atelier-lux.com to receive formal Return Authorization and specific shipping instructions.

3. Customer Support

Our team is available to assist you with any inquiries regarding our products, services, or existing orders. We strive to provide timely and effective support to ensure your satisfaction.

Last Updated: April 16, 2026