Privacy policy

 

Last Updated: April 6, 2026

Lux operates this store and website to provide you, the customer, with a curated shopping experience (the "Services"). Our platform is powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from www.atelier-lux.com.

1. Personal Information We Collect

We collect information that identifies or can reasonably be linked to you, including:

  • Contact Details: Name, shipping address, billing address, phone number, and email address.
  • Financial Information: Payment card details, transaction history, and payment confirmations.
  • Account Information: Username, password, and security questions.
  • Transaction Data: Items viewed, cart activity, wishlists, and past purchases or returns.
  • Device & Usage Information: IP address, browser type, device identifiers, and interaction data collected via cookies.

2. How We Use Your Information

We use your personal data for the following purposes:

  • Service Fulfillment: To process payments, fulfill orders, manage accounts, and facilitate returns/exchanges.
  • Marketing: To send promotional communications and show targeted advertisements based on your activity.
  • Security: To authenticate accounts, prevent fraud, and secure our shopping environment.
  • Communication: To provide customer support and maintain our business relationship with you.

3. Disclosure to Third Parties

We share your information with trusted partners to help us provide our Services, including:

  • Shopify: To host our store and improve service through enhanced features.
  • Service Providers: Vendors who assist with IT management, payment processing, analytics, and shipping.
  • Business Partners: For personalized advertising and marketing services.

4. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access/Know: Request a copy of the data we hold about you.
  • Deletion: Request that we delete your personal information.
  • Correction: Request updates to inaccurate information.
  • Opt-Out: Unsubscribe from promotional emails via the link provided in our messages.

5. Security and International Transfers

We implement industry-standard security measures, though no transmission over the internet is 100% secure. Please note that your information may be transferred and processed outside your country of residence (including in the United States). For transfers from the EEA or UK, we rely on recognized mechanisms like Standard Contractual Clauses.

6. Contact Information

If you have questions about our privacy practices or wish to exercise your rights, please contact us:

Email: info@atelier-lux.com
Address: 2210 Bank Street 1034  Ottawa, ON K1V 1J5  Canada