Shipping policy

 

At www.atelier-lux.com, we are committed to providing reliable, transparent, and efficient shipping for all orders. Please review the information below before making a purchase.

1. Service Area & Introduction

This website is operated by Lux and is intended specifically for customers in Canada. All orders are processed and shipped with the goal of providing a smooth and reliable shopping experience tailored to the Canadian market.

2. Shipping Costs

We are pleased to offer Free Shipping on all orders, with no minimum purchase required.

  • Shipping Cost: $0.00
  • Applicability: All order sizes and eligible delivery locations within Canada.

3. Processing & Handling Time

  • Order Cut-off Time: 8:00 PM (ET – Eastern Time).
  • Handling Time: Orders are typically processed within 1–3 business days (Monday–Friday).
  • Weekends & Holidays: Orders placed during weekends or public holidays will begin processing on the next available business day.

4. Delivery & Transit Estimates

Our estimated delivery time is 7–10 business days. Please keep in mind:

  • Delivery times are estimates and may vary due to courier delays, weather conditions, or regional factors.
  • Tracking: Once your order has shipped, you will receive a confirmation email with a tracking link to monitor your delivery status online.

5. Returns & Damages

If you are not satisfied with your order, or if an item arrives damaged or incorrect, please contact us within 30 days of delivery at info@atelier-lux.com.

Note: Return instructions will be provided only after approval. For full details, please refer to our Refund & Return Policy.

6. Important Delivery Notes

  • Accuracy: Customers are responsible for providing accurate shipping information at checkout. Lux is not responsible for failed deliveries due to incorrect or incomplete addresses.
  • Courier Delays: We are not responsible for delays caused by courier services that are outside of our direct control.

7. Customer Support Hours

Monday–Friday: 09:00 – 17:00 (ET)
Saturday & Sunday: Closed
Email: info@atelier-lux.com

Last Updated: April 16, 2026